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1. How do I report a street light that needs to be repaired?

The City of Frisco contracts with Oncor and CoServ to provide street lighting on public roadways. If your neighborhood is served exclusively by Oncor or CoServ, they will also maintain your street lights. Please call your electric provider directly to report a street light outage:

CoServ: 1-800-274-4014
Oncor: 1-888-313-6862

If you are not sure who your electric service provider is, do not live in an exclusive service area, or would like to report street light outages on a major roadway, please contact the City of Frisco Public Works Department during normal business hours at 972-292-5800.

2. How do I get another street light installed on my residential street?

Street lights are originally installed by developers of neighborhoods according to city standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart. It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection. If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-292-5400 and ask to speak to a Traffic Engineer to see if an additional light can be installed. If the lights in your neighborhood do meet the city standards, the city will not install any additional lights. However, the HOA can pay to have additional lights installed (as long as they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, home owners would need to dedicate a utility easement on their property.

3. Why don’t all major roadways in Frisco have street lights?

When the City of Frisco first started developing in the 1990s, it was decided that our funding should be stretched to build as many roads as possible and so the installation of street lights was deferred to a later time. Therefore, many of our older major roadways were built without street lights. The city now has a program where street lights are being added to the older roadways as funding permits. In addition, the city now installs street lights on all new major roadway projects to prevent adding to the backlog of missing street lights.

Special Case: The city is not able to install street lights along Legacy Drive between Academy Drive and Main Street due to the presence of the electric transmission lines and the restrictions placed on the roadway by the power company.